Contact Center Representative

🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

💸 Finance

👥 HR Tech

Insurance • Finance • HR Tech

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Respond to customer inquiries, providing clear and accurate information about products and services • Research and resolve member issues, escalating when needed to meet service timelines • Ensure customer satisfaction through effective communication, de-escalation, and follow-up • Collect and analyze customer feedback for process improvement • Support division projects related to customer service activities and administrative functions

🎯 Requirements

• High school diploma or equivalent; Associate degree preferred • 2+ years of customer service or telephonic experience • Familiarity with company policies and service procedures • Strong communication and problem-solving skills • Experience in a contact center environment • Proficiency with customer service technologies and systems • Ability to work in a fast-paced environment and manage multiple tasks

🏖️ Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions • An annual incentive bonus plan • Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure • A supportive, responsive management approach and opportunities for career growth and advancement • Paid parental leave and adoption/surrogacy assistance • An employee giving program that double matches your donations to eligible nonprofits and schools