Contact Center Representative

🕒 July 16

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $20 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Respond to customer inquiries and provide clear, accurate information about products and services • Research and resolve member issues, escalating when needed to meet service timelines • Ensure customer satisfaction through effective communication, de-escalation, and follow-up • Collect and analyze customer feedback for process improvement • Support division projects related to customer service activities and administrative functions • Answer product-related questions and guide members through procedures • Utilize various tools and systems to maintain high standards in service quality and customer satisfaction

🎯 Requirements

• High school diploma or equivalent • 2+ years of customer service or telephonic experience • Familiarity with company policies and service procedures • Strong communication and problem-solving skills • Experience in a contact center environment • Proficiency with customer service technologies and systems • Ability to work in a fast-paced environment and manage multiple tasks • Must pass criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with matching company contributions • Annual incentive bonus plan • Generous paid time off • 11 holidays annually • 2 wellness days annually • 8 volunteer hours annually • PTO increases with tenure • Opportunities for career growth and advancement • Paid parental leave • Adoption/surrogacy assistance • Employee giving program that double matches donations to eligible nonprofits and schools • Supportive, responsive management approach