Ancora Education
1001 - 5000 employees
Founded 2013
📚 Education
⚕️ Healthcare Insurance
Education • Healthcare Insurance • Professional Development
Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.
Contact Center Representative
🔥 0 minutes ago
🇺🇸 United States – Remote
💵 $20 - $21 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
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Ancora Education
1001 - 5000 employees
Founded 2013
📚 Education
⚕️ Healthcare Insurance
Education • Healthcare Insurance • Professional Development
Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands.
📋 Description
• Obtain customer information (e.g., name, address, etc.) to support callers. • Complete transactions and enter data accurately into the system. • Document details of all interactions with customers and actions taken. • Schedule appointments for Admissions representatives. • Respond to customer requests via outbound calls, inbound calls, and email. • Assist students with resetting passwords. • Assess customers’ needs to recommend appropriate actions. • Interface with Contact Center leadership, Admissions staff, peers, students, and prospective students. • Handle escalated calls and gather needed information. • Maintain a Quality Assurance average of 80% or higher.
🎯 Requirements
• High School Diploma or equivalent • Experience working with customers • Associate’s Degree Preferred • 1-3 years experience in customer service or a contact center
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