Vice President of Client Implementation

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🔥 1 hour ago

🐊 Florida, Illinois, +1 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides employers with integrated HR, payroll, workforce management (time & attendance, scheduling), benefits administration, talent management, and workforce analytics. Delivered as a single SaaS application, Dayforce is designed for businesses and enterprises to streamline payroll processing, compliance, and employee lifecycle management.

📋 Description

• Directly manage and lead a team of 5+ Implementation Project Managers, fostering a culture of consistency, collaboration, and high achievement. • Lead and manage the end-to-end product implementation process for airline clients, from sales engagement through launch and post-implementation support. • Serve as the senior point of contact for client stakeholders during implementation, fostering strong relationships built on trust, transparency, and alignment. • Develop and maintain a comprehensive internal and client-facing Client Implementations roadmap, in alignment with Corpay revenue and budget targets, for internal and external visibility. • Obtain input and strategic buy-in from all stakeholders including Senior Executive Leadership, Sales / Business Development, Product, Technology, Client Services, Operations, and Clients. • Drive and obtain stakeholder consensus for prioritization of implementation initiatives according to business and client needs. • Work effectively across all internal and external functions and stakeholders to deliver on-time delivery of all strategic client implementation initiatives to maximize revenue and client satisfaction. • Develop, improve, and implement over-arching client implementation strategies, procedures and policies to ensure successful project outcomes. • Serve as a strategic advisor and influencer with Product and Technology organizations, providing input and guidance for the development of budgets, roadmaps, and strategic initiatives. • Develop and own end-to-end project milestone plan for each implementation. • Collaborate cross-functionally with Sales, Product, Technology and relevant business functions to ensure client requirements are understood and delivered. • Ensure the implementation project delivery teams are identified and available throughout the life of project, while ensuring that all resource risks are addressed. • Identify risks and proactively implement mitigation strategies to ensure timelines, revenue targets. budgets and quality standards are met. • Act as primary point of contact in client meetings to ensure appropriate progress both internally and externally is being made to meet delivery targets and addressing all concerns in a timely manner. • Attend internal meetings representing the clients’ needs to drive risk mitigation and issue resolution throughout the implementation phases. • Build and maintain strong relationships with all clients and stakeholders at all levels. • Develop and track KPIs, SLAs and health metrics for implementation success and client satisfaction. • Ensure that structured, consistent updates are provided to clients on a regular cadence and ensure their satisfaction throughout the implementations process.

🎯 Requirements

• Bachelor’s Degree or equivalent experience. • 10+ years managing and leading teams. • 7+ years of experience in enterprise product implementation, with at least 3 years in a senior or executive-level role. • 5+ years project management experience. • 5+ years working in a technical product delivery organization. • 3+ years Airlines industry experience required • Airlines crew management system experience strongly preferred (e.g. Sabre, AIMS, CAE, Lufthansa) • Hotel electronic distribution system / connectivity experience preferred (e.g. GDS, DerbySoft) • Proven experience in building and managing strategic client relationships at the executive level. • Demonstrated success in leading global implementation projects in complex, high-stakes environments. • Excellent communication, negotiation, and client engagement. • Proven track record of implementing customer-focused quality improvement initiatives. • Product management / strategy experience preferred. • Airlines industry experience preferred. • Agile project management experience preferred. • Direct experience with implementing business and technology transformation initiatives. • Proven problem-solving skills, identifying root cause and solutions through a high level of critical thinking. • Ability to thrive and excel in a fast-paced environment with changing priorities. • Must be extremely detail oriented and organized. • High degree of initiative, responsibility, persistence, ownership, and accomplishment.

🏖️ Benefits

• Benefits on the first of the month following your hire date- no matter when you are hired during the month! • Automatic enrollment into the 401k plan within your first thirty (30) days on the job: no more waiting until you’ve been with the company for 1 year! • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions. • Fun environment with contests and prizes! • Inclusive environment that promotes career growth! • Monthly employee appreciation and wellness events! • Robust PTO policy including major holidays, vacation, sick days, and personal days • Discounts at major wireless providers, wholesale grocery stores, and gyms • Philanthropic support with both local and national organizations