Customer Architect – Forward Deployed Engineer

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Harness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

🔒 Cybersecurity

Software • SaaS • Cybersecurity

Harness is an AI-native software delivery platform that empowers engineering and DevOps teams to achieve high levels of engineering excellence. It offers innovative DevOps tools such as Continuous Delivery and GitOps, Continuous Integration, Feature Management and Experimentation, Infrastructure as Code Management, and Chaos Engineering. The platform is designed to enhance software delivery through automation and insights, improving developer productivity and experience. Harness integrates security in the delivery pipeline to ensure the integrity of the software supply chain and optimizes cloud spend with its cloud cost management tools. Additionally, Harness AI assists with various aspects of software delivery, leveraging automation to simplify tasks and improve efficiency. Harness's solutions help businesses modernize their DevOps processes, secure software delivery, and optimize cloud expenditures.

📋 Description

• Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges • Own the technical success of customer implementations across multiple Harness modules • Act as a bridge between customer teams and Harness Product & Engineering • Provide hands-on guidance to integrate Harness into existing toolchains and processes • Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures • Lead onboarding, implementation, and enablement programs to accelerate time-to-value • Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases • Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization) • Guide customers toward a platform-centric approach rather than fragmented tooling • Serve as a trusted advisor to engineering and platform leadership • Develop and execute success plans aligned to business and technical outcomes • Lead technical reviews and business reviews to demonstrate value and identify growth opportunities • Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities • Deliver actionable recommendations across technology, processes, and team practices • Proactively identify risks to adoption or retention and drive mitigation strategies • Partner with Product and Engineering to influence roadmap based on customer feedback • Collaborate with Sales and Customer Success on expansion and renewal strategies

🎯 Requirements

• 7+ years in software engineering, solutions architecture, DevOps, or technical consulting • Experience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity • Proven ability to lead complex implementations and drive customer outcomes • Experience across multiple of the following: AWS, GCP, Azure, Terraform, CloudFormation, Linux, Kubernetes, Helm, Kustomize, OpenShift, Jenkins, GitHub Actions, GitLab CI, Harness, Python, Bash, YAML (Go is a plus) • Secure pipeline design and policy enforcement • Familiarity with SAST, DAST, SCA, or supply chain security concepts • Experience integrating security into CI/CD workflows • Relevant certifications (AWS, Kubernetes, Terraform, etc.)

🏖️ Benefits

• Competitive salary • Comprehensive healthcare benefits • Flexible Spending Account (FSA) • Flexible work schedule • Employee Assistance Program (EAP) • Flexible Time Off and Parental Leave • Monthly, quarterly, and annual social and team building events • Monthly internet reimbursement