Clinical Knowledge Base & Systems Support Coordinator

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🔥 51 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (from Ceridian) that provides integrated payroll, workforce management, HR, talent management, benefits administration, scheduling, and compliance capabilities in a single application. It is sold to organizations to manage employee lifecycle processes, payroll and time tracking, and other workforce-related functions as a SaaS solution.

📋 Description

• Develop, organize, maintain, and update knowledge base articles, job aids, FAQs, workflow guides, and troubleshooting documentation. • Ensure documentation is accurate, current, user-friendly, and aligned with organizational policies and clinical workflows. • Create standardized templates for consistency across support materials. • Collaborate with help desk, project teams and clinical operations to document system changes, upgrades, and new workflows. • Maintain version control and archival processes for training and support documentation. • Provide Tier 1 and Tier 2 support for system issues including EHR and 3rd party applications. • Respond to help desk tickets, phone calls, and email inquiries in a timely and professional manner. • Escalate complex issues to appropriate IT, system or vendor support teams when necessary. • Track, document, and monitor support requests to ensure timely resolution and accurate reporting. • Assist with system testing and validation during upgrades, implementations, and optimization initiatives. • Identify recurring support issues and recommend workflow or training improvements. • Coordinate and deliver system training sessions for new hires, existing staff, and system updates as needed for various applications (EHR, eLearning, etc.) • Work with Training Department to assist with delivering content for instructional materials, presentations, quick-reference guides, and e-learning tools. • Support go-live activities and on-site user assistance during system implementations or upgrades.

🎯 Requirements

• Associate degree in Healthcare Administration, Health Informatics, Education, or related field; or equivalent experience. • Knowledge of clinical workflows and healthcare operations. • Strong written communication and technical documentation skills. • 2+ years of experience supporting EHR systems in a healthcare environment. • Experience with help desk ticketing systems and end-user support. • Experience developing and delivering training materials and presentations. • Proficiency with Microsoft Office Suite and collaboration tools.

🏖️ Benefits

• Equal Opportunity Employer