Senior VoIP, MVNO Compliance Manager

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that unifies payroll, HR, workforce management, time and attendance, benefits, and talent management into a single application. Delivered as a software-as-a-service solution, Dayforce is used by employers to manage the employee lifecycle, payroll processing, scheduling, and regulatory compliance across locations.

📋 Description

• Designs, implements, and maintains a comprehensive MVNO and VoIP compliance program covering all applicable federal and state regulatory obligations. • Develops and documents operational compliance policies, procedures, and internal controls from the ground up, establishing ClearCaptions compliance baseline. • Collaborates with the Senior Compliance Manager to establish a process and controls regulatory requirements matrix mapping each applicable rule to specific operational owners, processes, and control activities. • Establishes a compliance calendar and ongoing monitoring program to track regulatory deadlines, filing requirements, and license renewals. • Prepares and presents compliance status reports, risk assessments, and audit findings to senior leadership. • Defines and enforces a compliance governance framework including escalation procedures, exception handling, and corrective action protocols. • Ensures full compliance with all FCC and State requirements applicable to MVNO and VoIP operations. • Manages FCC filing obligations including Form 477 (broadband deployment data), Form 499 (revenue reporting for USF), and any applicable licensing registrations. • Manages state telecommunications registrations, certificates of authority, and VoIP/CLEC-equivalent filings as required by individual state public utility commissions (PUCs) or equivalent agencies. • Oversees state universal service fund (SUSF) reporting and contribution obligations where applicable. • Maintains up-to-date compliance with all FCC rules applicable to interconnected VoIP providers, including E911, CALEA, USF, CPNI, STIR/SHAKEN, and number porting obligations. • Maintains required records and responds to FCC or state agency complaints and investigations related to slamming, cramming, or fraud. • Contributes to the existing compliance-aware culture by serving as the internal subject matter expert and go-to resource on VoIP and MVNO regulatory matters. • Performs other duties as assigned.

🎯 Requirements

• A high school diploma or equivalent is required, and a secondary degree (i.e., AA or BA) is highly preferred. • Minimum 5 years of experience in telecommunications regulatory compliance, with direct experience in MVNO and/or VoIP regulatory frameworks. • Demonstrated experience interpreting and applying FCC rules, including those governing E911, CALEA, USF, CPNI, STIR/SHAKEN, TCPA, and number portability. • Experience navigating multi-state telecommunications regulatory environments, including PUC filings and state USF reporting. • Deep, current knowledge of FCC regulations governing interconnected VoIP providers and MVNO/resellers. • Strong understanding of the telecommunications regulatory landscape at both federal and state levels, including the role of the FCC, USAC, NANPA, and state PUCs. • Ability to independently research and analyze regulatory texts, FCC orders, and state commission rulings and translate them into actionable compliance requirements. • Excellent project management skills; ability to build compliance infrastructure while managing day-to-day regulatory obligations simultaneously. • Strong written and verbal communication skills; ability to present complex regulatory topics clearly to non-specialist audiences. • Collaborative and cross-functional working style; comfortable engaging with engineering, finance, legal, and operations teams. • Proven track record of building or significantly expanding compliance programs in a telecommunications or technology company. • Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. • Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel. • Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

🏖️ Benefits

• Reasonable accommodations provided for individuals with documented disabilities • Travel may involve exposure to varying weather and temperature conditions