Strategic Account Manager

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian. Dayforce provides payroll, workforce management, time and attendance, benefits administration, talent management, and other HR tools in a single SaaS platform designed for business customers, particularly mid-market and enterprise organizations.

📋 Description

• Build and maintain trusted advisor relationships with assigned customers, establishing credibility across all levels to balance customer needs with business capabilities. • Lead strategic account planning with executive stakeholders to develop mutual performance objectives, financial targets, KPIs, and critical milestones. • Drive cross-departmental coordination across operations, customer service, IT, quality, inventory control, BPO, and management to meet customer expectations and strategic objectives. • Proactively assess, clarify, and validate customer needs on an ongoing basis; identify and align internal resources to develop solutions that best address those needs. • Develop and deliver regular business reviews and communicate clearly and effectively with a wide range of audiences, from frontline personnel to executive stakeholders. • Support the Director in all aspects of customer satisfaction surveys, including preparation, results analysis, and follow-up across assigned and unassigned accounts. • Align individual account activity to broader corporate strategic objectives defined by management. • Travel 20–40% of the time as portfolio activity requires.

🎯 Requirements

• Bachelor’s or Associates degree preferred. • Minimum 10 years’ strategic, B2B customer-centric account management experience, preferably in supply chain/logistics industry. • Proficient in all Microsoft business applications such as Excel, PowerPoint, and Word. • Experience must demonstrate a high level of interpersonal and communication skills with ability to work well under pressure and problem solve across a variety of business processes. • Able to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills, analytical skills, and attention to detail. • Proven experience engaging clients through professional investigative techniques to understand the client’s needs, discover new opportunities, and overcome challenges.