Market Strategy Analyst I

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🔥 47 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (developed by Ceridian) that provides payroll, HR, workforce management, time & attendance, benefits administration, and talent management in a unified SaaS application for employers. It’s designed as an enterprise-focused, B2B solution for managing employee lifecycle and payroll compliance.

📋 Description

• Actively and consistently support all efforts to simplify and enhance the customer experience. • Develop rules to dispatch work to inspectors, creating optimal routes that optimize productivity, keep travel between assignments to a minimum, and capture work in a timely manner in accordance with customer agreements • Manage the settings of the workforce optimization tool to understand the strengths and weaknesses of both the available routes in an area and the individual inspector • Analyze reports to understand weaknesses in service delivery and adjust schedules to strengthen timing deficiencies as well as improve profitability • Work with analytics team to develop business intelligence capable of identifying nuances of the region to customize work schedules • Collaborate with Territory Managers to ensure optimal staffing levels considering fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer on-boarding • Develop an intimate understanding of the workforce optimization tool to deliver most of the work without manual intervention • Leverage reports and data to drive intelligent design of the workforce optimization tool • Gain detailed understanding of the region to set optimized work areas, designing shifts that maximize revenue and profit, and allowing minimized timing of delivery of a variety of product mixes • Work in a team to deliver world class service to clients specializing in one region, and collaborate as a team to drive best practices • Collaborate with logistics Teammate(s) to ensure that both customer and inspector needs are being met. • Perform additional duties as assigned.

🎯 Requirements

• 4 Year / Bachelors Degree - Transportation, logistics, business, or supply chain management required • Ability to read, write, speak and understand English. • Advanced knowledge in Microsoft Excel or other business intelligence software • Salesforce or Field Service Lightning (FSL) experience a plus. • Has the ability to prioritize work between business and customer needs • Diligently attends to details and pursues quality in accomplishing tasks • Examines data to grasp issues, draw conclusions, and solve problems • Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations • Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs • Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things • Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work • Focuses on results and desired outcomes and how best to achieve them in order to get the job done.