Technical Account Manager

🔥 4 hours ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $115k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dayshape

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Dayshape is a leading provider of AI-powered intelligent resource management software. The company's platform optimizes resource scheduling with advanced AI that processes thousands of options per second, offering advanced features such as real-time project financials, Gantt chart scheduling, and robust reporting and dashboards. Dayshape's solutions focus on maximizing efficiency, scalability, and profitability for professional services firms. It aims to empower teams, improve client satisfaction, and drive business growth through seamless integrations and flexible workflows.

📋 Description

• Build strong relationships with customer IT administrators, technical leads, system owners, Resource Management professionals, and other key stakeholders • Understand customers’ business objectives, operating models, and resource management challenges • Help customers maximize adoption of Dayshape capabilities and best practices • Contribute to strategic account reviews focused on value realization and business outcomes • Identify opportunities to improve resource management maturity and operational efficiency • Participate in account planning, QBRs/EBRs, and customer governance • Partner with Customer Success and the commercial team to surface expansion or product cross-sell opportunities • Serve as a trusted technical advisor for an assigned portfolio of strategic customers • Develop detailed knowledge of customer Dayshape environments, configurations, integrations, data flows, and technical dependencies • Advise on Dayshape configuration, workflows, integrations, upgrades, and environment usage • Facilitate customer health workshops and analyze customer health metrics, adoption trends, and operational data • Support customers through organizational changes, new feature adoption, and evolving operating models • Conduct technical discovery and translate customer requirements into potential solutions • Partner with Customer Success Managers on account strategy, renewal readiness, and risk mitigation • Contribute to customer communities, forums, and knowledge-sharing initiatives • Identify requirements that may benefit from additional Professional Services • Scope consulting, configuration, integration, optimization, and technical engagements with Professional Services • Review recurring support trends to identify underlying technical or configuration issues • Coordinate Dayshape technical resources when specialist expertise is required • Surface customer insights, challenges, and emerging trends • Improve internal understanding of customer workflows, priorities, and business processes • Triage enhancement requests and influence product direction through customer experiences • Provide customer and environment context to Support • Partner with Support on complex issues and help drive longer-term resolutions • Incorporate learnings from significant issues into customers’ technical strategies

🎯 Requirements

• Experience in Technical Account Management, Solutions Consulting, or a similar customer-facing technical role • Experience working with complex enterprise SaaS customers • Experience with workforce planning, resource management, project staffing, PSA, ERP, HCM, or scheduling solutions • Strong understanding of SaaS platforms, integrations, APIs, data flows, and enterprise technical environments • Solid understanding of database concepts and data relationships, ideally with some experience using SQL to investigate issues • Basic JavaScript skills for configuring and troubleshooting workflows • Strong analytical and technical problem-solving skills • Ability to translate business requirements into technical solutions • Excellent communication and stakeholder management skills • Ability to communicate effectively with technical stakeholders and senior business leaders • Strong organizational skills and ability to manage multiple strategic customers • Experience working cross-functionally with Customer Success, Support, Product, Engineering, and Sales • Commercial awareness and ability to recognize opportunities for additional services and solutions • Background checks required for the successful candidate • Bonus: Experience working with Dayshape software • Bonus: Understanding of or experience with Resource Management in Professional Services firms • Bonus: Experience supporting accounting, consulting, tax, or advisory firms • Bonus: Familiarity with professional services reporting and customer health metrics • Bonus: Experience driving organizational change, adoption programs, or value realization initiatives • Bonus: A first class degree in Maths, Engineering, or a similar subject

🏖️ Benefits

• 31 days' vacation per year, including public holidays, increasing by 1 day each year to a maximum of 38 days • Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement • Comprehensive medical, dental and vision benefits • Disability and life insurance • 401k with employer matching • At least $1,400 per year to spend on professional and personal development • Regular All Hands meeting for inspiration and over-communication • Monthly team events (sometimes in-person, sometimes virtual) • Volunteering time – up to 20 hours a year to participate in volunteer work • Flexible working hours • Remote work in the US • Genuinely nice, smart people to work with, who are excited about growing our company