Product Support Specialist

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $50.9k - $72.8k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DealerOn

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Private equity on 2020-02

Automotive • Marketing • SaaS

DealerOn is a digital marketing and software provider for automotive dealerships across North America. It offers the Cosmos website platform and a suite of services including responsive websites, automotive SEO, precision-targeted digital advertising, digital retailing, personalization, automation, lead generation, listings management, reporting & analytics (GA4-powered), compliance (consent and accessibility) and AI solutions (DealerOn Sidekick, OnPrompt). DealerOn serves independent dealers and multi-rooftop dealer groups, emphasizes lead generation and conversion optimization, and states it helps over 7,000 car dealers sell more cars more profitably.

📋 Description

• Process and implement new product orders, including Signals, Apex, ADA, and Symphony • Become the subject matter expert within DealerOn’s product suite • Communicate internally and externally to implement products to completion • Manage and process incoming case requests from clients or the live support team • Ensure timely resolution and accurate documentation • Identify and de-escalate challenging client or business relationships • Participate in joint calls to ensure successful resolution and client satisfaction • Collaborate with internal teams to improve processes and product functionality • Manage new third-party business upon Leadership request • Create training materials and process documentation for ancillary products • Attend and conduct trainings related to product and feature updates • Complete tasks from the Ready for Work queue before due dates • Complete dealership-provided edits within DealerOn’s proprietary content management system • Report to the Implementation Supervisor

🎯 Requirements

• 1 year of prior experience in website content management • Bachelor’s degree or equivalent training • Familiarity with DealerOn proprietary technology • Exceptional organizational and time-management skills • Ability to manage client emails, maintain an organized calendar, coordinate follow-ups, and oversee case workflows • Strong conflict resolution and interpersonal skills • Ability to identify, de-escalate, and manage complex client or business relationships • Ability to work effectively under pressure and handle change quickly and efficiently • Maintain good attendance and punctuality • Experience with Salesforce • Strong verbal and written communication • Ability to thrive in a fluid environment • Successful completion of a background check • Must be a US resident • Preferred: 2 years of prior experience in website content management • Preferred: Basic knowledge of HTML and CSS • Preferred: Familiarity with a dynamic environment • Preferred: Project management experience • Preferred: TaskRay or similar project management platform experience

🏖️ Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account