Director of Clinical Operations

🔥 16 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Dearest

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

👥 B2C

💰 Non Equity Assistance - Dearest on 2022-06

Healthcare • B2C

Dearest is a patient advocacy and care‑coordination service (branded as Dearest Care) that matches patients and caregivers with dedicated, experienced healthcare advocates—nurses, physicians, pharmacists, social workers, and care coordinators—to help navigate appointments, paperwork, insurance approvals, and next steps. The company supports a range of health needs (new diagnoses, chronic illness, cancer, dementia, senior care, disability support, equipment procurement, etc. ), is covered by Medicare and many Medicare Advantage plans nationwide, and emphasizes rapid access (avg. 24 hours to connect), large-scale experience (27,000+ patients served) and a team of trained advocates (103+). Dearest positions itself as an independent partner to patients and families, focused on care coordination, insurance navigation, and connecting people with appropriate doctors and services.

📋 Description

• Own clinical quality end to end, with a 10-star patient experience as the standard • Define quality and patient-experience metrics, including measurement methodology, exclusions, and data sources • Run continuous quality monitoring across clinical roles and provide weekly findings and recommendations • Build and maintain coaching systems, rubrics, worked examples, and calibration processes • Lead advocates, nurses, and care coordinators through team leads, including hiring, onboarding, performance management, and development • Own staffing models, capacity, caseloads, service levels, and productivity • Run weekly scorecards, monthly operating reviews, and quarterly target-setting • Partner with Product and Engineering to embed quality standards into workflows • Convert recurring quality issues into product requirements • Drive AI use in call quality assurance, summarization, documentation, and follow-up • Develop, document, and enforce SOPs for standardized care delivery • Oversee clinical documentation, care plans, consent, and time tracking for reimbursable programs • Partner with RCM on clean claims • Maintain HIPAA and patient-privacy practices • Partner with the Medical Director on escalation and clinical-judgment protocols • Monitor patient touchpoints and resolve dropped calls, delayed follow-ups, and missed handoffs • Design handoffs among advocates, nurses, and physicians • Instrument and report clinical and quality KPIs across systems of record • Provide insights to Operations, Product, leadership, and the board

🎯 Requirements

• 5+ years in clinical operations, care delivery, or healthcare quality • 3+ years leading managers or team leads • Direct experience managing high-volume care operations, including staffing, caseloads, service levels, and QA programs • Proven ability to build quality or performance-management systems from scratch, including standards, rubrics, calibration, and escalation • Proficiency with SQL or equivalent and BI tools such as Metabase • Comfortable working with complex, messy datasets • Ability and willingness to adopt AI-driven operational improvements • Experience partnering with Product or Engineering to address operational challenges • Knowledge of HIPAA and clinical documentation requirements • Strong, concise writing skills • Ability to prioritize in fast-paced, high-ambiguity environments • Clear communication with diverse stakeholders • Bonus: RN or other clinical license, or experience in care coordination, care management, or patient navigation • Bonus: Experience with Medicare, Medicare Advantage, CCM, PIN, or BHI programs • Bonus: Experience at a Series A–C telehealth or tech-enabled care company • Bonus: Experience running care-team or contact-center operations for older adults

🏖️ Benefits

• Competitive salary + high equity • Fully remote work • Leadership team meetings in San Francisco 1–2x per month • Full operational ownership and decision rights • Opportunity to shape AI and product development in healthcare delivery • Patient-first mission and impact-driven culture • Distributed team primarily in the Americas time zones • Conscious leadership culture • Human connection-focused workplace • Playful creativity, levity, and fun • Excellence-focused culture • Equal opportunity and diversity-focused workplace

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume