Conversation Designer

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Decagon

WebsiteLinkedInAll Job Openings

11 - 50 employees

Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.

📋 Description

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices • Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness • Build repeatable frameworks for assessing conversation and voice performance • Enable our Customer team to apply strong design judgment independently • Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations • Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

🎯 Requirements

• 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.) • Hands-on experience with voice — conversational AI, speech synthesis, or audio production • Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements • Experience building evaluation frameworks, rubrics, or QA processes • Strong communicator across technical and business contexts • Comfortable working close to the product in a fast-moving environment • Even better if you have native or professional fluency in Spanish and/or familiarity with other languages • Experience with TTS providers or speech synthesis tools • Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

🏖️ Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best