Staff Software Engineer – Agent Development

🕒 February 26

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Decagon

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11 - 50 employees

Trusted by world-class companies, Decagon is the most advanced AI platform for customer support.

📋 Description

• Drive technical direction for the Agent Building platform, establishing patterns and architecture that scale with our customer base and features • Lead complex initiatives from ambiguous requirements to shipped products • Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code • Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve • Partner directly with customers and cross-functional teams to identify opportunities and validate product direction • Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing

🎯 Requirements

• 6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking • Deep expertise in TypeScript and/or Python, with strong architecture and system design skills • Proven ability to design abstractions and platforms that serve diverse use cases elegantly • Track record of leading technical initiatives and driving consensus across teams • Experience balancing technical excellence with rapid iteration and customer needs • Strong product intuition and history of translating user feedback into technical solutions • History of mentoring engineers and establishing technical standards

🏖️ Benefits

• Medical, dental, and vision benefits • Take what you need vacation policy • Daily lunches, dinners and snacks in the office to keep you at your best