Strategic Account Director, Healthcare

🕒 May 15

🗽 New York – Remote

🗽 New York – Remote

💵 $340k - $380k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Decagon

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B

Decagon is an enterprise-grade generative AI platform specialized in customer support. Trusted by world-class companies, it focuses on delivering advanced AI agents and conversational AI solutions to enhance customer interactions and support processes.

📋 Description

• Define and execute the go-to-market strategy for Decagon's healthcare vertical across Payer, Provider, and Life Sciences. • Break into and close the largest healthcare logos in the US — landing flagship, multi-year, 7-figure-plus deals that anchor the vertical. • Build deep, trusted relationships with C-suite stakeholders across the healthcare buying committee — CIO, CXO, CMO, COO, Chief AI Officer, Chief Digital Officer, and line-of-business owners. • Author and iterate the healthcare sales playbook — ICP, account plans, qualification rubric, deal-shape templates, champion-enablement, and competitive narratives — that the next generation of healthcare sellers will run. • Translate healthcare buyer pain into ROI cases your champions can defend internally and to their CFO. • Forecast and accurately report on pipeline and revenue, and bring the voice of the healthcare buyer into product and leadership decisions. • Maintain expert-level knowledge of healthcare regulation, payer and provider economics, and the competitive AI landscape. • Expect moderate travel.

🎯 Requirements

• 8+ years of enterprise SaaS sales, with at least 4 years selling into healthcare. • A demonstrated track record of building business inside named Payer, Provider, and/or Life Sciences accounts — the largest US health plans, integrated delivery networks, academic medical centers, or top 20 pharma. • Proven wins in complex, multi-stakeholder, security- and compliance-gated procurement environments, including 7-figure, multi-year deals. • Comfort owning C-suite relationships across long cycles • A playbook builder: you have authored the account plans, qualification frameworks, and deal-shape templates that your prior teams inherited and ran. • Comfortable in an early-stage environment where the playbook isn't written, the pricing isn't fixed, and the product is still being shaped by the deals you close. You operate well with ambiguity and whitespace. • Excellent communication, presentation, and negotiation skills, with the business acumen to speak the language of the C-suite.

🏖️ Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best