Senior UX Researcher / Service Designer

Job not on LinkedIn

🕒 November 22, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Lead end-to-end UX research efforts, including interviews, contextual inquiry, usability testing, and ethnographic studies • Develop user personas, archetypes, and segmentation models based on behavioral insights and research findings • Map current- and future-state user journeys, service blueprints, workflows, and ecosystem diagrams • Identify pain points, friction areas, user needs, motivations, and information gaps across user journeys • Facilitate co-design sessions, workshops, and ideation activities with stakeholders and mission users • Synthesize research insights into actionable design recommendations, stories, and evidence-based experience strategies • Support UX requirements gathering and collaborate with product, design, and development teams • Ensure solutions adhere to Section 508 and accessibility best practices • Deliver research reports, insights decks, wireframes, and service design artifacts • Benchmark UX trends, design standards, and federal digital service best practices • Provide subject matter expertise in human-centered design, service design methodology, and UX research operations • Partner with PMO leadership, application teams, content strategists, product owners, and behavioral scientists to improve usability, accessibility, adoption, and mission outcomes

🎯 Requirements

• Active Secret clearance or higher • Bachelor’s degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, Anthropology, UX Design, or a related field • Minimum 10 years of experience conducting UX research, service design, usability testing, or human-centered design • Experience delivering personas, journey maps, service blueprints, and UX research deliverables for federal or enterprise programs • Ability to synthesize user research into actionable, strategic recommendations • Experience collaborating with multidisciplinary teams including product, development, content, and PMO leadership • Proficiency with UX research tools such as Optimal Workshop, UserTesting, Dovetail, or similar • Familiarity with design tools such as Figma, Sketch, Adobe XD, or Miro • Strong understanding of service design frameworks, journey mapping, and experience modeling • Knowledge of accessibility principles and Section 508 requirements • Exceptional qualitative research and synthesis skills • Strong facilitation abilities for workshops and co-design sessions • Ability to translate complex findings into compelling visual artifacts and narratives • Excellent communication and stakeholder management skills • Strong empathy, curiosity, and attention to detail • Ability to drive human-centered decision-making across diverse teams • Preferred: experience with human-centered design within federal digital service environments • Preferred: familiarity with Agile, DevSecOps, or design operations • Preferred: human-centered design certifications • Preferred: UX research or UX strategy certifications • Preferred: service design accreditation

🏖️ Benefits

• Regular full-time employment • Equal employment opportunity and affirmative action protections • Authorization for DecisionPoint Corporation to share submitted resumes and personal information with subsidiaries, affiliates, and teaming partners for consideration for this and comparable positions