Service Desk Technician

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $19 - $24 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🔒 Cybersecurity

⚕️ Healthcare Insurance

☁️ SaaS

Cybersecurity • Healthcare Insurance • SaaS

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Provide remote computer support. • Owning, tracking and resolving Information Technology (IT) incidents and requests. • Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems. • Providing Tier I basic troubleshooting support. • Creating, modifying, or deactivating user accounts. • Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system. • Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams.

🎯 Requirements

• High School Diploma with a minimum of 1 year of relevant experience. • Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1). • Possess excellent verbal and written communication skills. • A proven track record of providing exceptional customer service.