Logicalis GmbH
201 - 500 employees
Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.
System Operator – Night Shift
Job not on LinkedIn
🕒 June 10
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Logicalis GmbH
201 - 500 employees
Inforsacom Logicalis GmbH ist ein serviceorientierter IT-Lösungs- und Managed Services-Anbieter, fokussiert auf Netzwerk- und Datacenter-Technologie sowie Unified Communications & Collaboration und Application & Information Management.
📋 Description
• Responsible for initial communication, documentation and triage of all customer incidents reported to Managed Services NOC. • Supports end user service request fulfillment. • Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting and service request fulfillment. • Escalates issues in accordance with escalation procedures. • Communicates frequently with customers, hardware/software vendors and other support level tiers within Logicalis. • Creates technical and process documentation for troubleshooting purposes. • Understands ITIL and follows predefined incident, problem and change management processes.
🎯 Requirements
• Associate degree in a related field • 1 year experience in Troubleshooting and/or configuration experience with IT Service Desk functions • Windows Operating Systems proficiency • Microsoft Office products proficiency • General networking knowledge • ServiceNow or similar ticketing system tool experience • Nimsoft or a similar IT monitoring system tool experience • Strong troubleshooting skills
🏖️ Benefits
• Health insurance • Professional development opportunities
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