Executive Business Partner, Customer Success

Job not on LinkedIn

🔥 41 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $47M Series B on 2022-11

Consulting • Healthcare • Logistics

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Manage and strategically prioritize the SVP of Customer Success's calendar, meetings, and commitments • Prepare the SVP for customer, executive, board, leadership, and cross-functional meetings with context, data, materials, and decisions • Prioritize incoming requests and determine what requires the SVP's involvement • Track decisions, commitments, and follow-ups • Coordinate travel, leadership meetings, team events, offsites, and executive logistics • Organize executive communications, presentations, agendas, and internal updates • Participate in Customer Success forecasting, business reviews, and operating meetings • Analyze retention, renewals, expansion, consumption, customer health, risk, capacity, and other KPIs • Validate data sources, calculations, connections, gaps, and inconsistencies • Partner with CS leaders to improve forecast and metric accuracy and provide insights • Identify trends, drivers, risks, opportunities, and recommended actions • Synthesize operational information into executive narratives • Support executive leadership meetings, board meetings, quarterly business reviews, and strategic planning • Support weekly, monthly, and quarterly operating rhythms across Customer Success • Establish recurring reporting and business review expectations • Track commitments and accountability across CS functions • Support high-priority Customer Success initiatives from problem definition through execution • Build workstreams, ownership, dependencies, timelines, data requirements, and decision structures • Coordinate cross-functional initiatives with Customer Success, Sales, Finance, RevOps, Product, and Support • Develop dashboards, trackers, documentation, processes, and operating mechanisms • Identify operational friction, data gaps, and process breakdowns • Prepare leadership meetings, forecasting sessions, planning cycles, and organizational updates • Coordinate special projects and strategic initiatives for the SVP • Synthesize information from meetings, email, Slack, CRM, customer systems, and financial data into summaries, decisions, and next steps

🎯 Requirements

• Experience supporting a senior executive, leading business operations, strategy & operations, program management, analytics, or a combination of these responsibilities • Strong business acumen and ability to quickly understand business models, operating metrics, and performance drivers • Strong analytical instincts and comfort working with quantitative information • Ability to interrogate data, identify inconsistencies, recognize patterns, and determine additional questions • Experience translating operational information into concise executive-level insights and narratives • Strong project and program management skills with ability to move work forward across multiple teams • Exceptional organizational skills and attention to detail • Ability to operate independently and make sound judgment calls with incomplete information • Strong written and verbal communication skills • Ability to synthesize large amounts of information into clear priorities, actions, decisions, and recommendations • High level of discretion and sound judgment handling confidential or sensitive business information • Strong follow-through and persistence investigating incomplete work or inconsistent data • Especially helpful: experience in Customer Success, GTM Strategy & Operations, Revenue Operations, Business Operations, Finance, or SaaS • Familiarity with retention, NRR, GRR, renewals, expansion, consumption, churn, customer health, and forecasting metrics • Experience with CRM, BI, financial, and customer success platforms and data flows • Experience preparing executive or board-level reporting • Experience partnering with Finance or RevOps on forecasts, performance reporting, or annual planning • Experience building or improving operating processes • Advanced spreadsheet skills and comfort working directly with business data • Experience using AI and automation to improve productivity, analysis, reporting, or workflows