Mission Director – Navy

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $185k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Defense Unicorns

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🎖️ Defense

💰 Seed Round on 2022-10

Consulting • Logistics • Defense

Defense Unicorns is a cutting-edge technology company focused on transforming the way the U. S. Department of Defense (DoD) procures and deploys mission-critical software capabilities. Through its Airgap App Store and Unicorn Delivery Service (UDS), Defense Unicorns offers a centralized marketplace of trusted, pre-approved applications designed for rapid, secure, and compliant deployments in the most secure and complex DoD environments. The company emphasizes speed and reliability in software delivery, catering to various missions across domains such as Army, Navy, Air Force, and Space Force. Defense Unicorns meets the unique challenges of DevSecOps for defense systems, ensuring operational adaptability and security in mission-critical software deployments.

📋 Description

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with mission outcomes • Maintain minimum revenue retention by addressing customer needs, resolving issues, and ensuring engagement • Ensure positive onboarding and expedited time-to-value for new customers • Promote adoption of Defense Unicorns’ products and solutions • Facilitate retrospectives after time-to-value is achieved and share lessons learned • Serve as a trusted advisor and advocate for solutions meeting immediate and long-term goals • Maintain hero health scores through regular partner engagement and reinforcement of product value • Provide heroes with updates on feedback progress and new product features or benefits • Identify expansion opportunities and maximize contract value, modifying contracts when necessary • Scope flexible contracts that enable expansion, prioritizing licenses where possible • Identify cross-selling opportunities into adjacent Navy programs and collaborate with the Navy Account Executive • Relay customer feedback to the Product team and advocate for Navy-specific enhancements • Track and report KPIs including retention, hero health, time-to-value, and adoption success • Conduct quarterly business reviews and align with customers on future goals • Champion customer needs across internal teams to support mission success and satisfaction • Balance time-to-value and gross profit margins during initial contracts, then maintain margins across the Navy domain

🎯 Requirements

• Experience or qualifications relevant to customer retention, satisfaction, account expansion, and relationship management • Ability to address customer needs and resolve issues promptly • Ability to ensure positive onboarding and expedited time-to-value • Ability to promote adoption of products and solutions • Ability to serve as a trusted advisor and advocate for customer solutions • Ability to identify account expansion and cross-selling opportunities • Ability to collaborate with Product and Navy Account Executive teams • Ability to track and report KPIs, including retention rates, hero health scores, time-to-value, and adoption success • Ability to conduct quarterly business reviews (QBRs) • Ability to balance time-to-value and gross profit margins • Enthusiasm for the role; applicants are encouraged to apply even if they do not match every preferred criterion

🏖️ Benefits

• Medical/Dental/Vision • Premiums are 100% Company Paid • Health Savings Account • Life Insurance • Disability Insurance • 401k Retirement Plan • Company Stock Options • Home Office Budget • Flexible Time Off (FTO) • Federal Holidays • One week for Thanksgiving • Two weeks for Christmas and New Year’s • Paid Parental Leave • Reimbursement for approved trainings/subscriptions • Conferences (travel, lodging, and fees)