Mission Director – Space

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $145k - $185k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Defense Unicorns

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🎖️ Defense

💰 Seed Round on 2022-10

Consulting • Logistics • Defense

Defense Unicorns is a cutting-edge technology company focused on transforming the way the U. S. Department of Defense (DoD) procures and deploys mission-critical software capabilities. Through its Airgap App Store and Unicorn Delivery Service (UDS), Defense Unicorns offers a centralized marketplace of trusted, pre-approved applications designed for rapid, secure, and compliant deployments in the most secure and complex DoD environments. The company emphasizes speed and reliability in software delivery, catering to various missions across domains such as Army, Navy, Air Force, and Space Force. Defense Unicorns meets the unique challenges of DevSecOps for defense systems, ensuring operational adaptability and security in mission-critical software deployments.

📋 Description

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with mission outcomes • Maintain minimum revenue retention by addressing customer needs, resolving issues promptly, and ensuring engagement • Ensure positive onboarding and expedited time-to-value for new customers • Promote adoption of Defense Unicorns’ products and solutions • Facilitate retrospectives after time-to-value is achieved and apply lessons learned • Serve as a trusted advisor and advocate for customer solutions • Maintain hero health scores through regular partner engagement and reinforcement of product value • Provide updates on customer feedback progress and delivered product features or benefits • Identify account expansion opportunities and maximize contract value • Scope and modify contracts to support flexibility, expansion, and licensing priorities • Identify cross-selling opportunities into adjacent Space Force programs with the Space Account Executive • Relay customer feedback to Product and advocate for Space-specific enhancements • Track and report KPIs, including retention, hero health, time-to-value, and adoption success • Conduct quarterly business reviews and align customers on future goals • Champion customer needs across internal teams • Balance time-to-value and gross profit margins during initial contracts, then maintain margins across the Space domain

🎯 Requirements

• Preferred experience or qualifications are referenced, but no specific mandatory qualifications, education, certifications, or years of experience are stated • Ability to manage customer retention, satisfaction, adoption, advocacy, account expansion, and reporting for Space-domain mission partners • Ability to conduct quarterly business reviews and facilitate retrospectives • Ability to collaborate with Product and Space Account Executive teams • Ability to track KPIs including retention rates, hero health scores, time-to-value, and adoption success

🏖️ Benefits

• Medical/Dental/Vision • Premiums are 100% Company Paid • Health Savings Account • Life Insurance • Disability Insurance • 401k Retirement Plan • Company Stock Options • Home Office Budget • We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s • Paid Parental Leave • Reimbursement for approved trainings/subscriptions • Conferences (travel, lodging, and fees)