Patient Services Representative

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Defy Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

Healthcare Insurance • Wellness • Pharmaceuticals

Defy Medical is a leading hormone replacement clinic that focuses on helping patients restore their health and vitality through specialized treatments. The clinic offers a variety of services including testosterone replacement therapy, hormone therapy for both men and women, erectile dysfunction treatments, weight management solutions, and integrative wellness therapies. With a team of experienced healthcare providers, Defy Medical employs in-depth consultations and comprehensive blood testing to create tailored treatment plans via telemedicine, aiming to enhance patients' overall well-being and quality of life.

📋 Description

• Communicating with clients, medical assistants, and nurses within the organization. • Maintain client and employee privacy in accordance with HIPAA regulations. • Explaining treatment procedures to patients and providing follow up education. • Answer multi-line phone system and take appointments or direct calls to the appropriate department. • Answer high volume of incoming calls. • Check voicemails and return customer calls. • Maintain email communication with patients, vendors and co-workers daily. • Organize and maintain cleanliness of working areas, supplies, and equipment. • Provide customer service and apply problem solving skills to client complaints and provide follow up to ensure satisfaction.

🎯 Requirements

• 1 + years in healthcare preferred • High School Diploma (associates in healthcare preferred) • Ability to execute active listening and problem-solving skills to provide exceptional customer service. • Excellent inter-personal relationship skills and the ability to work with individuals of all levels. • Excellent written and verbal communication skills including phone and e-mail etiquette. • Ability to effectively learn and utilize multiple computer programs. • Ability to prioritize and multi-task.

🏖️ Benefits

• PTO • Paid Holidays • Medical • Dental • Health insurance • Employee Discount on services