Sales Phone Operator

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🐊 Florida – Remote

🐊 Florida – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🤑 Sales

🚫👨‍🎓 No degree required

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Defy Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

Healthcare Insurance • Wellness • Pharmaceuticals

Defy Medical is a leading hormone replacement clinic that focuses on helping patients restore their health and vitality through specialized treatments. The clinic offers a variety of services including testosterone replacement therapy, hormone therapy for both men and women, erectile dysfunction treatments, weight management solutions, and integrative wellness therapies. With a team of experienced healthcare providers, Defy Medical employs in-depth consultations and comprehensive blood testing to create tailored treatment plans via telemedicine, aiming to enhance patients' overall well-being and quality of life.

📋 Description

• Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information. • Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions. • Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department. • Answer multi-line phone system and direct calls to the appropriate team member or department. • Answer high volume of incoming calls • Check voicemails and return customer calls as needed • Responsible for accurate and complete patient information recorded in the CRM • Maintain high-volume inbound/outgoing communications, with details logged in CRM • Communicate between patient and appropriate Defy department to assist in the intake process as needed • Follow established sales operating and customer service procedures and best practices • Meet all KPI expectations

🎯 Requirements

• 1 + years in healthcare preferred • High School Diploma (Associates in healthcare preferred) or higher • Capable of handling a high volume of inbound telephone calls and emails daily • Ability to interact effectively with diverse patients via phone and email • Willingness to work collaboratively and ability to demonstrate effective teamwork • Ability to execute active listening and problem-solving skills to provide exceptional customer service. • Excellent inter-personal relationship skills and the ability to work with individuals of all levels. • Ability to effectively learn and utilize multiple computer programs. • Ability to prioritize and multi-task. • Genuine interest in therapies related to wellness, quality of life, and hormone therapies

🏖️ Benefits

• 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Life insurance