Independent Contractor – Retail Warranty Auditor

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🕒 July 1

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DEKRA North America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

DEKRA North America is the U. S. and North American arm of DEKRA, a global safety-solutions provider that offers testing, inspection, certification, auditing, and consulting services across industries. The company provides vehicle inspections (oil changes, emissions, safety stations), product testing and certification (medical devices, consumer and industrial electronics, connected/automotive products), management-system audits and ISO certifications, EHS and process-safety consulting, cybersecurity and EV/connected vehicle testing, and training programs. DEKRA serves automotive and mobility clients (OEMs, dealers, collision ecosystem), manufacturers, medical device companies, utilities/industrial clients, insurers, and enterprises seeking compliance, safety, and sustainability services. Globally DEKRA has ~48,000 employees and around €4. 3 billion in revenues; DEKRA North America emphasizes safety, compliance, and testing services tailored to vehicle mobility, industrial sites, and regulated products.

📋 Description

• Conduct detailed warranty audits at assigned dealerships—reviewing repair orders, technician stories, parts management, and authorization documentation • Identify out-of-compliance conditions such as incomplete stories, incorrect op codes, unreturned causal parts, poor documentation, or unusual claim trends • Prepare narrative-rich audit reports summarizing findings, evidence, and corrective actions • Educate warranty staff and service management to improve accuracy and prevent repeat issues • Analyze dealership warranty KPIs and identify hidden trends or risk indicators • Lead follow-up reviews to ensure corrective actions have been implemented • Represent DEKRA and OEM expectations with professionalism in every dealership interaction.

🎯 Requirements

• At least 3 years of formal warranty audit experience • 10+ years of automotive experience with strong proficiency in warranty processes • Experience working with OEM warranty policies, dealership service departments, warranty administrators, service management, and/or OEM field teams • Experience as an OEM franchise Service Department Manager, OEM field representative, warranty auditor, warranty compliance specialist, or similar role is strongly preferred • Proven ability to review warranty claims, identify compliance gaps, document findings, and prepare clear audit summaries • Strong communication, documentation, and Excel/reporting skills • Familiarity with LEAN/Kaizen/5S is desired; LEAN Expert/Six Sigma certification is a plus • Ability to speak English fluently.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Professional development