OSA Support Technician

Job not on LinkedIn

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Deluxe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Monitor site systems and perform technical troubleshooting to ensure content is played as scheduled • Develop understanding and use of site hardware and associated server and screen player software components • Contribute to knowledgebase and troubleshooting processes, training, and documentation of standard operating procedures • Manage end-to-end incident resolution and repair transactions • Perform outbound calls as needed to sample, track and document select advertising campaigns • Utilize ticketing systems for incident tracking • Utilize network management systems for content and playlist delivery using electronic and physical mediums • Maintain professionalism and courtesy when working with internal and external customers

🎯 Requirements

• Minimum of a high school diploma or equivalent • Experience in technical support or equivalent training preferred • Computer hardware, software and networking knowledge preferred • Familiarity with Windows and Linux operating systems • Experience using Microsoft Office Suite (Outlook, Word, Excel) required • Reputable verbal communication and written documentation skills with attention to detail • Adhere to confidentiality of sensitive and proprietary company and client information • Strong customer service and interpersonal skills with the ability to delight the customer • Ability to work overtime hours as needed in the event of high support volume

🏖️ Benefits

• Medical, dental & vision coverage • Vacation and sick leave • 401(k) • Competitive pay

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