Director, Patient Access – Experience Field Team

🕒 July 17

🏄 California – Remote

🏄 California – Remote

💵 $204k - $265k / year

⏰ Full Time

🔴 Lead

👔 Director

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Denali Therapeutics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🧬 Biotechnology

💊 Pharmaceuticals

Biotechnology • Pharmaceuticals

Denali Therapeutics is a biopharmaceutical company developing therapies for serious neurological and neurodegenerative diseases. The company uses a proprietary TransportVehicle™ platform to deliver therapeutics (including across the blood-brain barrier) and advances a pipeline of clinical-stage products; its product tividenofusp alfa-eknm (AVLAYAH™) is now approved in the U. S. Denali provides information for patients and medical professionals, runs clinical studies and early access programs, and engages in partnerships, grants, and publications.

📋 Description

• Lead, develop, and coach a high-performing team of Patient Access & Experience field members and reimbursement specialists • Foster a culture of patient-centricity, accountability, collaboration, and service excellence • Support workforce planning, territory alignment, resource deployment, and workload management strategies • Build and evolve Patient Access & Experience capabilities to support current needs, future portfolio growth, and evolving patient support models • Own the delivery of Denali's Patient Access & Experience model across patient-facing support resources • Serve as a visible leader in the field, partnering alongside team and field partners to support patients, families, providers, key business initiatives, and complex situations or escalations • Establish standards and best practices for field-based patient access support across patients, caregivers, providers, and office staff • Develop field engagement approaches, tools, and resources in partnership with cross-functional stakeholders • Monitor experience trends and identify opportunities to improve service quality, consistency, and engagement • Partner closely with Market Access, Sales, Marketing, Medical Affairs, Patient Advocacy, Legal, Compliance, and Commercial Operations • Represent field execution and patient experience perspectives in cross-functional planning and governance discussions • Support commercialization planning and future portfolio readiness through development of field execution strategies and capabilities

🎯 Requirements

• BS/BA required; advanced degree preferred • Typically 8 plus years of experience in pharmaceutical/biotech patient support, patient access, field education, reimbursement, specialty pharmacy, patient & customer experience, or related healthcare functions • Minimum 5 years of leadership experience managing field-based, patient-facing, or patient support teams • Experience in rare disease, pediatrics and complex therapies preferred; with a demonstrated passion for patient-centricity and customer-experience • Proven track record building, leading, and developing high-performing teams • Demonstrated experience supporting patient access, reimbursement, patient services, specialty pharmacy, or related functions • Product launch experience and experience supporting specialty, rare disease, and/or complex therapies preferred • Strong leadership, coaching, and talent development capabilities • Deep understanding of patient support programs and patient experience principles • Strong understanding of U.S. payer systems, including Commercial, Medicaid, and Medicare (Part B and Part D), and medical vs. pharmacy benefit design • Ability to identify and navigate patient access challenges through effective collaboration with internal and external stakeholders • Strong communication, stakeholder management, and collaboration skills • Ability to leverage customer insights to drive strategic and operational improvements • Demonstrated ability to balance strategic leadership with hands-on execution in a dynamic launch environment • Willing & able to travel 25-30%

🏖️ Benefits

• 401k • healthcare coverage • ESPP • a broad range of other benefits