Client Success Manager – Regulated

Job not on LinkedIn

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 24 days.
• 209 open roles for a team of 108.

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

📣 Marketing

📱 Media

🏢 Enterprise

Marketing • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Manage client accounts and serve as the primary client contact • Deliver account management for regulated pharmaceutical, healthcare, and other major brands • Advise clients on social media strategy and digital healthcare standards • Identify and implement ICUC products and services to retain and grow accounts • Deliver quarterly client reviews, status meetings, and presentations • Keep clients informed about ICUC products and services • Collaborate with ICUC Strategy and Insights teams • Ensure service quality meets ICUC standards • Guide clients through updates concerning pharmaceutical social media regulations • Support setup and implementation of social media projects • Maintain Salesforce opportunities and projects • Collaborate on proposals and statements of work • Partner with client agencies including media, creative, and PR • Contribute to new business pitches • Work with senior management to shape ICUC’s strategic offering

🎯 Requirements

• Minimum 3 years of social media, agency, and enterprise client experience • 3–5 years of account management experience • 1–2 years with regulated/healthcare clients • Pharmaceutical client experience is required • Strong grasp of the pharmaceutical industry • Proficient experience and knowledge working in organic social media • Paid social experience considered beneficial • Experience with community management, strategy, and Adverse Event reporting preferred • Experience with Sprinklr, Khoros, and Sprout preferred • Strong organizational and time management skills • Collaborative skills • Effective problem-solving ability • Workable understanding of regulated organizations for advertising and digital promotion • Awareness of current social media trends • Thorough understanding of pharmaceutical and healthcare industry business trends • Proficiency with MS PowerPoint and MS Teams • Education in Digital/Social Marketing, Public Relations, Communications, Public Affairs, or a related field preferred; equivalent experience accepted as a substitute • Must be able to speak and write in English • Must use a desktop computer or laptop meeting minimum system requirements • Operating system must be current and updated • At least 8GB RAM • Active, updated anti-virus software and ad-blocker • High-speed internet of at least 30 Mbps • Adequate headset/mic and webcam for team and client video calls • Proficient computer literacy demonstrated through work experience • Some travel may be required for onsite client visits • Valid passport or travel documents required for travel

🏖️ Benefits

• Flexible working arrangements • In-person collaboration • Remote designation for employees outside a commutable range, depending on the role and business needs • Equal employment opportunities • Reasonable accommodation for individuals with disabilities and disabled veterans

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