Pharmacy Guide

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Manage high-volume outbound phone calls via an autodialer to engage members in medication adherence and health support programs • Build trust quickly by asking thoughtful questions and identifying underlying barriers to care • Use active listening and personalized communication to work through member hesitation and respectfully influence members toward actions that may improve their health • Enroll eligible members in pharmacy, financial assistance, medication adherence, and care support programs • Investigate member issues, identify root causes, and use sound judgment when the solution isn't immediately obvious • Coordinate with providers, pharmacies, and internal clinical teams to resolve member needs and support continuity of care • Utilize internal systems, AI-assisted tools, and knowledge resources to research questions and provide accurate information • Document interactions accurately, manage follow-up responsibilities, and take ownership of member needs through resolution • Adapt quickly to changing tools, workflows, and priorities and apply coaching to continuously improve performance

🎯 Requirements

• 2+ years of experience in a high-volume member-, patient-, or customer-facing role involving outreach, engagement, enrollment, retention, behavior change, or consultative problem solving • Demonstrated ability to influence decisions through active listening, curiosity, personalized communication, and thoughtful objection handling • Strong verbal and written communication skills • Ability to listen carefully, answer directly, guide conversations efficiently, and explain complex information clearly and compassionately • Strong problem-solving and judgment • Ability to investigate issues and determine appropriate next steps when the answer isn't immediately obvious • Demonstrated ownership, accountability, and ability to follow through on commitments • Demonstrated coachability and ability to apply feedback to improve performance • Comfortable spending most of the day conducting outbound calls, including conversations with members who may be hesitant or initially uninterested • Comfortable working toward individual performance expectations in a fast-paced, metrics-driven environment • Healthcare, pharmacy, Medicare Advantage, medication adherence, patient/member engagement, care coordination, healthcare enrollment or retention, patient advocacy, or contact center experience • Experience working remotely and independently

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program