Microsoft 365 Support Services Engineer

Job not on LinkedIn

🕒 April 1

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Digital Forge

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

📋 Compliance

Cybersecurity • Compliance • Healthcare

Digital Forge is a company specializing in cybersecurity and compliance solutions across various industries, including healthcare, finance, manufacturing, and life sciences. They provide a comprehensive range of services including cyber risk management, managed security services, compliance assessments, and strategic security planning. Digital Forge focuses on securing data and sensitive information, maintaining compliance with industry standards such as HITRUST, HIPAA, and PCI DSS, and offering services like vulnerability testing and incident response. They are also committed to educating their clients and employees to ensure effective use of their security solutions.

📋 Description

• Deploy Microsoft 365 Environments • Deploy Azure AD Environments • Deploy Advanced Microsoft 365 Services including Compliance and Governance • Architect Office/Microsoft 365 Service Environments • Maintenance of Azure Active Directory environments including Policies • Monitoring of Network and Desktop Environments • Maintaining Desktops, Laptops, Tablets, and Smartphones • Assisting on IT Projects as required • Working with End-Users and Vendors to support applications and environments • Deployment and Management of Microsoft desktop Infrastructure • Routine Maintenance with desktops and end-users • Deployment of end-user Infrastructure • Deployment of Infrastructure improvements on Client environments • Assist in maintaining and deploying other Client applications and environments • Leading initiatives for researching and deploying new applications • Coordinating various IT Operations for Clients • Handling daily support calls which can range from Tier 1 to Tier 3 support requirements • Provide guidance to your teammates as a member of the team • Working with End-Users and Vendors to support applications and environments • Working with Client Stakeholders on strategy and vision • Meeting regularly with Clients and attend Client meetings and engaging Executive Management • Supporting Client initiatives remotely and some on premise • Routine network maintenance in various Microsoft environments.

🎯 Requirements

• Three years or more of IT support experience • Two years of experience with managing Windows and Mac Desktops • Having a worked in a highly motivated, fast-paced, critical support role • An excellent reputation for support to end-users and leading teams • Excellent decision making and critical-thinking skills • Excellent organizational and communication skills are required • Ability to meet deadlines with Projects and Assignments • Ability to learn and support new technologies and train others • Some regional travel maybe required – all expenses paid • Participate in an on-call rotation schedule • Must be an energetic and highly motivated self-starter • Must be self-motivated and have a positive attitude • Must be detail oriented • Must have the ability to multi-task • Must have excellent oral and written communication skills • Must have the ability to communicate effectively with others

🏖️ Benefits

• Comprehensive Health Insurance • Prescription Coverage • Dental Coverage • Vision Coverage • Short-Term Disability • 401K Retirement Plan • Paid Time Off • Paid Training • Paid Certification Testing