Director, Field Service – Operational Excellence

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DHC Automated Gate Services

WebsiteLinkedInAll Job Openings

1 - 1 employees

🔧 Hardware

🔐 Security

Hardware • Security

DHC Automated Gate Services is a UK-based installer and maintainer of automated gates, providing gate automation, installation, and repair services across the North West (Cheshire, Greater Manchester, and North Wales). The company offers 24/7 emergency call-out support for breakdowns and break-ins, supplies gate automation products through partners, and serves residential and commercial customers. They also engage in local community sponsorships, such as sponsoring a match ball for Stockport County FC.

📋 Description

• Lead all field service operations and enforce consistent service, safety, and quality standards • Directly manage a team of regionally based Manager, Field Services • Own the Field Service Center of Excellence including scheduling, dispatch, quality, closeout, and billing readiness • Build, coach, and develop high-performing field service and COE leadership teams • Ensure field teams are properly staffed, trained, and equipped with tools, systems, vehicles, and PPE • Own field service safety performance and ensure compliance with OSHA and regulatory requirements • Serve as the senior operational owner for strategic and nationwide customers • Partner with Sales and account teams to support contract execution, escalations, and retention • Support EBITDA performance through productivity, labor utilization, and billing accuracy improvements • Partner with Finance to accelerate work closeout, billing timeliness, and revenue realization • Collaborate with Regional Operations, Safety, HR, IT, Fleet, and Supply Chain teams • Lead operational improvement initiatives, system implementations, and growth initiatives

🎯 Requirements

• Bachelor’s degree preferred or equivalent operational leadership experience • 8+ years of progressive field service or operations leadership experience • Experience leading geographically dispersed field service organizations • Strong knowledge of field service operations, scheduling, quality systems, and work order management • Demonstrated safety leadership and regulatory compliance knowledge • Strong financial acumen with experience improving productivity and margins • Experience supporting or managing large, nationwide customer relationships • Proficiency with ERP and field service management systems • Ability to travel up to 50%