Director, Regional Operations

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🔥 0 minutes ago

🏄 California, Oregon, +1 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $140k - $165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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DHC Automated Gate Services

WebsiteLinkedInAll Job Openings

1 - 1 employees

🔧 Hardware

🔐 Security

Hardware • Security

DHC Automated Gate Services is a UK-based installer and maintainer of automated gates, providing gate automation, installation, and repair services across the North West (Cheshire, Greater Manchester, and North Wales). The company offers 24/7 emergency call-out support for breakdowns and break-ins, supplies gate automation products through partners, and serves residential and commercial customers. They also engage in local community sponsorships, such as sponsoring a match ball for Stockport County FC.

📋 Description

• Own the regional P&L including revenue execution, gross margin performance, controllable operating expenses, and EBITDA contribution. • Drive forecast accuracy, backlog visibility, and budget discipline; identify risks and implement corrective actions to deliver plan. • Improve margin through labor productivity, job planning discipline, schedule adherence, reduced rework, and overtime controls. • Lead end-to-end regional execution across branches: weekly operating reviews, performance scorecards, job readiness, and production planning routines. • Ensure traveling teams working within the region are supported, scheduled effectively, safe, and integrated into branch plans. • Establish and sustain a safety-first operating culture and ensure adherence to safety programs and regulatory requirements. • Own regional quality outcomes for all work performed in the region, including service outcomes via dotted-line partnership. • Lead, coach, and develop branch level Ops Managers; enforce consistent leadership routines across branches. • Provide oversight and performance accountability for service coordination within the region (dotted-line influence), warehousing, fleet, facilities readiness, and inventory controls. • Enforce disciplined use of ERP and operating systems to ensure accurate labor capture, job costing, materials usage, receiving, and closeout documentation. • Own regional MOR package: results vs plan, KPI trends, root causes, and corrective actions with owners and due dates.

🎯 Requirements

• 8–12+ years of progressive multi-site operations leadership in field services, construction, industrial services, or similar environments • Demonstrated ownership of a P&L with a track record of margin/EBITDA improvement • Proven leader of leaders (branch operations leadership / managers) • Strong safety leadership; experience enforcing compliance and training discipline • Experience building operating cadence, SOPs, and performance accountability systems • ERP experience required; Acumatica strongly preferred; AP workflow tools (e.g., Stampli) a plus • Executive presence and ability to present performance and corrective actions in MORs • Must reside within region

🏖️ Benefits

• Health insurance • 401(k) plan • Paid time off • Professional development opportunities