Manager, Account Management

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $83k - $138.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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DICK'S Sporting Goods

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🛒 Retail

⚽ Sports

🛍️ eCommerce

Retail • Sports • eCommerce

DICK'S Sporting Goods is the largest sporting goods retailer in the United States, offering a wide range of sporting equipment, apparel, and footwear. Committed to enriching communities through sports, DICK'S Sporting Goods also partners with major sports brands like UnderArmour, Patagonia, and Nike to provide high-quality products. The company is dedicated to inclusivity and sustainability, providing resources and support to help athletes and children participate in sports. Headquartered in Pittsburgh, DICK'S is at the forefront of innovative retail and fosters a people-first culture. The company also runs the DICK'S Sporting Goods Foundation, emphasizing the transformative power of sports.

📋 Description

• Manage an assigned book of top-tier brand and advertiser accounts as senior point of contact and escalation resource • Provide guidance to Account Managers on complex client situations, campaign issues, and relationship-sensitive decisions • Shape best-in-class account stewardship within a retail media environment and build supporting systems, processes, and talent • Directly manage 1-2 Account Managers through coaching, feedback, career development, 1:1s, and performance reviews • Support staffing decisions, onboarding, team culture, talent selection, training, and succession planning • Steward assigned accounts from pre-campaign kickoff through optimization, wrap-up, and renewal planning • Act as a trusted advisor translating brand business objectives into campaign strategy • Surface insights, flag risks, recommend optimizations, and drive retention and investment growth • Conduct performance reviews, optimization check-ins, and post-campaign readouts • Communicate weekly with Media Planning, Sales, Analytics, Product, and internal leadership • Partner with Media Activation, Analytics and Reporting, Legal, and Finance to execute campaigns and manage commercial agreements • Bridge Sales and Activation to ensure smooth handoff and achievable client expectations • Improve account management processes, playbooks, frameworks, and client experience • Monitor account performance, prioritize attention, flag risks, and identify upsell or renewal opportunities

🎯 Requirements

• Bachelor's Degree • 4 - 7 years, with 4+ years of experience in account management, client services, or campaign management in a media, advertising, or retail & commerce media environment • 1+ years of people management or mentorship experience, with a desire to grow as a people leader • Strong familiarity with digital media execution, including how campaigns are structured, trafficked, optimized, and measured across offsite and owned channels • Strong communication and relationship management skills • Experience managing brand or advertiser relationships directly • Demonstrated ability to collaborate cross-functionally across Media Activation, Planning, Sales, and Reporting • Analytical mindset with ability to interpret campaign performance data and translate findings into actionable recommendations • Preferred prior experience in retail or commerce media environment • Preferred experience managing accounts with major national brands or advertising agencies • Preferred exposure to Insertion Orders and campaign investment structures • Preferred familiarity with retail media measurement and attribution methodologies • Cameras must be on during all virtual interviews • AI tools are not permitted during any part of the interview process • Satisfactory background check may include ID verification

🏖️ Benefits

• Competitive total rewards package • Incentive • Equity • Benefits • State paid leave requirements • Generous suite of benefits • Background check and ID verification as part of offer process