Field Service Technician

🕒 June 15

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Diebold Nixdorf

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

🏦 Banking

🛒 Retail

💳 Fintech

Banking • Retail • Fintech

Diebold Nixdorf is a global company focused on transforming the way people bank and shop by providing innovative solutions for the banking and retail sectors. With a commitment to sustainability, Diebold Nixdorf offers scalable, AI-powered technology that enhances financial inclusion and promotes environmentally friendly operations. Their services include a range of support portals and customer experience solutions, which aim to help retail banks and grocers adapt to the evolving market demands.

📋 Description

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

🎯 Requirements

• Education or equivalent work experience required. • Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. • Good written and verbal communication skills. • Driver's license and driving record that satisfies DN's fleet requirements. • PC literacy and good knowledge and application of the relevant tools and methods. • Product knowledge of relevant industry and basic ITIL skills preferred. • Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings. • Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. • Acceptance of exposure to the outside elements. • Shift adaptability, which would include an on-call rotation for evenings and weekends. • Exceptional customer service skills are needed. • Ability to organize and inventory truck stock parts and tools. • Sense of urgency, organizational skills, professional presence and work in team environment. • Ability to pass MVR, background and drug test where required.

🏖️ Benefits

• Health, Dental, and Vision Insurance • Life Insurance • Critical illness, Accident, and Hospital Indemnity Insurance • 401(k) Savings Plan • Health Savings Account • Leave of Absence Benefits • Paid Time Off