Field Support Specialist

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Sprinter Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

☁️ SaaS

🤝 B2B

🧘 Wellness

💰 $33M Series A on 2021-11

SaaS • B2B • Wellness

Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.

📋 Description

• Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk • Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses. • Communicate clearly and empathetically, building trust and confidence with Sprinters. • Escalate issues appropriately to Market Operations or Clinical Managers. • Track and document field challenges to identify patterns and process improvements. • Support ad-hoc operational projects and process documentation as assigned.

🎯 Requirements

• 1+ year of experience in operations support, customer service, healthcare administration, or similar. • Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset. • Ability to stay calm and effective under pressure. • Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk • Availability to work flexible hours, including mornings or weekends, as business needs evolve.

🏖️ Benefits

• Medical, dental, and vision coverage—100% paid for you and your dependents • 401(k) with company match • Short- and long-term disability • Life insurance • Opportunity to make an immediate impact in a mission-driven healthcare startup • Collaborative, supportive team environment