Field Service Engineer, mCT

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Boston Imaging - A Samsung Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🔧 Hardware

🤝 B2B

🤖 Artificial Intelligence

Hardware • B2B • Artificial Intelligence

Boston Imaging - A Samsung Company is a healthcare technology provider and imaging equipment brand offering a broad portfolio of diagnostic imaging hardware and software. It supplies ultrasound systems, digital radiography units, and computed tomography (CT) solutions—including mobile CT and retrofit systems—along with healthcare IT, AI-enabled imaging tools, and support services for hospitals, clinics, and specialty practices. The company focuses on clinical imaging hardware, workflow solutions, and advanced imaging features that improve diagnostic confidence and patient care.

📋 Description

• Support our Service network and help build a world class Customer Satisfaction Department. • This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls. • On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment • Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times • Ensure escalation situations are managed and corrected quickly and professionally • Provide 2nd line support to the distributors in all aspects of customer support • Have a very high level of product knowledge • Define PM kits and all service tools • Build a service database of information to align with our corrective action systems • Provide information such as fault trees and training materials • Run tests and simulations at our facility to assist with problem solving • Travel to the field to train and or resolve customer issues • Train service engineers • Attend and complete all required training and certification exams • Learn to be proficient in service and repair of all systems (current, new, and updates) • Be able to work independently and take ownership of customer base • Be completely self-sufficient in the field • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations • Become and remain compliant with REPtrax and VendorMate • Follow all company policies regarding travel, expenses, meetings, and meals • Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently • Maintain service calendar accessible by CS Manager/staff • Close reports to CSD on Great Plains, PM Reports, Service Reports • Required to wear dosimeter when in direct contact with radiation emitting devices

🎯 Requirements

• Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred • Technical training and at least 2 years hands on experience servicing medical equipment. • Experience with CT and Imaging a plus • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment • Willing to travel overnight • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required • Budget, expense, and resource management experience required • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • Competencies & Skills: You must be comfortable with technology, be able to present using a laptop computer and be able to demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome • Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management • High attention to detail • Understanding of terminology and ability to share and communicate effectively within the group • Ability to organize and prioritize tasks resulting in consistent productivity • Ability to function within and support a team environment and build strong working relationships • Dependable and punctual • Ability to meet accuracy and productivity goals • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making • Self-motivated, utilize available resources for self-improvement and development • Flexible: able to follow directives and accomplish tasks outside of normal duties

🏖️ Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution) • Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution) • Vision (Blue Cross Blue Shield): 100% company paid • Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid • 401k Retirement (Fidelity): 100% company match up to 5% • Tax Deferred Health Care Savings Programs • Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft • Generous paid time off, tuition reimbursement, and more!