Field Service Technician

🔥 0 minutes ago

🗽 New York, Massachusetts – Remote

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💵 $35 - $39 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Logo of Alfa Laval

Alfa Laval

10,000+ employees

Pioneering positive impact!

📋 Description

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites. • Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites. • Preparation of assigned service jobs according to the FSE Handbook. • Follow up on actions and promises made to customers. • Write service report on site and obtain customer's signature. • Update service execution IT systems with relevant information. • Report unsafe practices and other safety incidents according to local reporting procedures. • Capture Installed Base on site and communicate sales leads to sales organization. • Proactive recommendations to customers related to purchase of additional spare parts. • Execute services in our Service Centers as required.

🎯 Requirements

• Associate’s degree with a strong mechanical background. • Over 5 years of experience in similar roles, with desirable expertise in transmission systems. • Competent mechanical skills and aptitude. • Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer. • Customer service and sales orientation oriented. • Excellent interpersonal skills. • Strong verbal & written skills. • Ability to troubleshoot & solve technical problems. • Team Player and ability to work independently. • Basic PC utilization skills required in word, excel. • Ability to learn and use systems required for the administration of service and expense reports. • Perform jobs in line with OHSA requirements. • Complete established safety training programs.

🏖️ Benefits

• healthcare • dental and vision plans • robust wellness program • generous 401(k) • paid holidays • paid time off benefits

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