Field Service Technician

🕒 June 12

🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $35 - $39 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Alfa Laval

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

Alfa Laval is a leading global provider of products focused on heat transfer, separation, and fluid handling. With a rich history of 140 years, the company fosters a culture of partnership to tackle complex challenges and maximize resource potential. Alfa Laval's innovations contribute to enhancing productivity and competitiveness across essential industries, including energy, food, water, and marine sectors. The company is dedicated to sustainability, advancing solutions that support the UN Sustainable Development Goals and driving progress towards a more efficient and environmentally friendly world.

📋 Description

• Responsible for executing basic maintenance and minor repairs on selected products at customer sites. • Investigate and resolve basic technical problems on selected products with basic knowledge at customer sites. • Preparation of assigned service jobs according to the FSE Handbook. • Follow up on actions and promises made to customers. • Write service report on site and obtain customer's signature. • Update service execution IT systems with relevant information. • Report unsafe practices and other safety incidents according to local reporting procedures. • Capture Installed Base on site and communicate sales leads to sales organization. • Proactive recommendations to customers related to purchase of additional spare parts. • Execute services in our Service Centers as required.

🎯 Requirements

• Associate’s degree with a strong mechanical background. • Over 5 years of experience in similar roles, with desirable expertise in transmission systems. • Competent mechanical skills and aptitude. • Ability to communicate Operational and Safety parameters for Alfa Laval equipment to the customer. • Customer service and sales orientation oriented. • Excellent interpersonal skills. • Strong verbal & written skills. • Ability to troubleshoot & solve technical problems. • Team Player and ability to work independently. • Basic PC utilization skills required in word, excel. • Ability to learn and use systems required for the administration of service and expense reports. • Perform jobs in line with OHSA requirements. • Complete established safety training programs.

🏖️ Benefits

• healthcare • dental and vision plans • robust wellness program • generous 401(k) • paid holidays • paid time off benefits