Digital Pathology Field Service Engineer

🕒 June 9

🏛️ District of Columbia, New York, +3 more states – Remote

🏛️ District of Columbia – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD SYNNEX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

Enterprise • SaaS • Telecommunications

TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

📋 Description

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. – Diagnose root causes, perform repairs and/or part replacements, and validate system performance per SOPs and regulatory standards. • Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS). • Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. – Use diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. – Operate with a flexible schedule, including evenings, weekends, and on-call rotations. – Escalate complex or recurring issues through established channels & procedures for swift resolution. • Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. – Required to carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods per applicable state law – Manage company resources—tools, parts, and inventory—efficiently. – Adhere to documentation regulatory requirements and established industry quality standards. • Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

🎯 Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in engineering, biomedical technology, or a related field preferred. • 2–3 years of field service or technical support experience in medical devices and laboratory automation. • Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN). • Hands-on experience with robotic systems, laboratory instruments, and service documentation processes.

🏖️ Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.