Clinical Care Coordinator

Job not on LinkedIn

🔥 56 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $30 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Communicate with patients through phone calls, email, SMS, and the patient portal. • Deliver a compassionate, professional, and patient-centered experience during every interaction. • Adapt to evolving workflows and support new clinical programs as they are introduced. • Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support. • Route and escalate clinical concerns to providers when appropriate. • Coordinate prescription workflows with pharmacy and fulfillment teams. • Document patient interactions accurately and efficiently in internal systems. • Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow. • Meet performance expectations for response time, quality, resolution, and patient experience.

🎯 Requirements

• Active LVN/LPN license or medical office experience • Minimum 2 years of clinical or medical experience within the last 4 years • At least 1-2 years of remote or telehealth experience • Excellent written and verbal communication skills. • Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment. • Comfortable working independently while remaining highly engaged in a remote setting. • Proficient with computers and able to learn new software and workflows quickly. • Familiarity with GLP-1s, peptides, HRT, men's health, or other telehealth treatment programs (preferred) • Experience with EMR, CRM, or ticketing systems (preferred) • Preferred availability for a Thursday–Monday schedule • Experience working in a fast-paced, high-volume environment (preferred)

🏖️ Benefits

• Competitive compensation • Benefits Package (Health, Dental, Vision) • Fully Remote Position • Paid time off and company holidays • Opportunities for career growth within a rapidly scaling company • Exposure to cutting-edge therapies in wellness and longevity