Customer Operations Product Management – MBA Opportunity

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $28 / hour

👨‍🎓 Internship

🟡 Mid-level

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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DIRECTV

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

📱 Media

Telecommunications • Media

DIRECTV is a leading provider of satellite TV and internet-based television services in the United States. They offer a variety of television packages that include a wide range of channels, premium networks, sports, and movies. Customers can choose between satellite TV or streaming via existing internet services without the need for a satellite dish. DIRECTV is known for its extensive sports programming, including exclusive access to NFL Network and NFL RedZone, as well as regional sports networks. Additionally, DIRECTV provides services for both residential and business customers and offers a variety of deals and promotions, including discounts and reward cards for new customers.

📋 Description

• Ideate and deliver digital-first experiences integrated into an omnichannel ecosystem • Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives promoting customer success and business efficiency • Define opportunities and success measures for identified concepts, partnering with technology teams on development • Prioritize initiatives and construct business cases to secure funding • Manage product roadmaps by optimizing customer and business value • Define solutions and features through Epic- and Capability-level user stories for delivery teams • Develop strategies and quantify competitive performance of operations and/or markets • Evaluate the potential impact of changes and report forecasts affecting the industry

🎯 Requirements

• MBA • Experience in digital product management, including web, virtual assistance, apps, social messaging, asynchronous/synchronous chat, or IVR • Proficient in translating business strategy and analysis into consumer-facing digital products • Ability to prepare and present business cases for new products/services • Demonstrated ability to lead, influence, and persuade others • Strong interpersonal and communication skills, including oral, written, and presentation skills • Demonstrated experience in financial analysis, competitive analysis, and predictive modeling • Track record of working cross-functionally to deliver large-scale initiatives • Solid technical background with understanding of and/or experience in software development and web technologies • Ability to work in a fast-paced, ambiguous, process-lit environment while focusing on customer experience and business results • Demonstrated experience with full product life cycle management • Working knowledge of customer journey mapping techniques • Proficiency in Google Analytics, Jira Align, Scaled Agile Framework, Power BI, and Quantum Metric • Working knowledge of voice-of-the-customer survey applications such as Qualtrics and Medallia • Proficiency in building executive-level presentations in Microsoft PowerPoint • Full U.S. work authorization now and in the future