Level 1 Support Technician

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DistantJob

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.

📋 Description

• Be the first point of contact for client issues via phone, email, and automated alerts. • Triage tickets: identify the problem, assess severity, and escalate when needed. • Keep clients updated throughout the resolution process — no one likes radio silence. • Configure and deploy new workstations; migrate data and applications. • Troubleshoot Windows PCs, servers, and common hardware issues. • Support Active Directory, DNS, file/folder security, print servers, and certificates. • Monitor and troubleshoot client LAN environments. • Assist with endpoint security (BitDefender, Blackpoint) and email management (OpenText/AppRiver). • Document everything in IT Glue — seriously, everything.

🎯 Requirements

• 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously. • Native English speaker — this is a deal breaker. You'll be on the phone with clients daily and need to communicate clearly and professionally at all times. • Available to work Monday–Friday, 8 am–5 pm US Central Time. • Proven experience communicating with customers across multiple platforms (phone, email, ticketing systems). • Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue). • Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data. • Working knowledge of Office 365, Adobe, and common Windows apps. • Endpoint security and antivirus experience (BitDefender preferred). • Familiarity with email management platforms like OpenText (AppRiver). • Hardware troubleshooting at the subassembly level (hard drives, power supplies, GPUs, etc.). • Windows Server: Active Directory, DNS, file/folder security, certificates, and print servers. • Virus removal, spam mitigation, and LAN troubleshooting.