Health Engagement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🐻 Alaska, Hawaii – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote

💵 $27 - $29 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Diverge Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🌍 Social Impact

🏢 Enterprise

Healthcare Insurance • Social Impact • Enterprise

Diverge Health is a company dedicated to empowering primary care practices to deliver the highest quality care to underserved patients. The company provides infrastructure support to primary care providers, including highly trained community health teams, administrative aids, and technology solutions for local population health management. Diverge Health aims to enhance healthcare outcomes and assist practices in transitioning to value-based payment models. The company grew its foundation by acquiring the intellectual property of City Health Works, focusing on deploying trusted community health workers to assist patients in effectively managing care and reducing complications. Diverge Health plays a pivotal role in improving primary care delivery, patient health literacy, and providing better financial performance and provider satisfaction for payors.

📋 Description

• Conduct a high volume of outbound calls to patients, including many who have not previously encountered Diverge Health. • Field inbound calls from patients responding to outreach from either Diverge Health or referrals from their primary care provider, or from primary care providers attempting to coordinate patient services with Diverge Health. • Identify and support patients who are overutilizing the emergency room by guiding them toward more appropriate care options. • Reach out to patients undergoing care transitions (e.g., from hospital to home following a hospital discharge) to ensure they have follow-up care in place, educate patients about the importance of preventive care and the need for regular visits with their provider. • Assist patients in scheduling appointments, navigating care options, and resolving barriers to access. • Build trust with patients and tailor conversations to meet their individual needs. • Maintain accurate and organized records of patient interactions using CRM systems (e.g., Salesforce). • Meet or exceed daily outreach and engagement performance metrics.

🎯 Requirements

• 1-2 years of experience in patient engagement, outreach, or customer service in a healthcare setting • Strong communication and interpersonal skills with the ability to build trust quickly • A high level of empathy and compassion for patients from diverse backgrounds • Comfort working in a fast-paced, evolving environment with shifting priorities • Problem-solving mindset and ability to think critically when navigating patient barriers to care • Familiarity with care coordination, preventive services, and transitions of care (preferred) • Familiarity with CRM systems (e.g. Salesforce) and call management tools, including basic administration of these tools. • Strong organizational skills and the ability to manage multiple tasks simultaneously.