Continuous Improvement Analyst

🔥 17 minutes ago

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Conduct quality control reviews for compliance and partner with project managers to resolve findings. • Modernize and maintain reporting structures, dashboards, and quality metrics to provide visibility. • Analysis to identify issues, root causes, process gaps, and translate findings to recommendations. • Lead process documentation efforts, including SOPs, QC workbooks, and scoring criteria. • Apply Confluence best practices to keep the team's knowledge base structured and current. • Develop training materials and job aids that help the team apply quality standards consistently. • Serve as a partner facilitating working sessions and building consensus around process changes. • Continuously evaluate team tools, templates, and workflows for improvement opportunities and take initiative to prototype and implement enhancements with stakeholder buy-in.

🎯 Requirements

• 2+ years of experience in quality assurance, business analysis, process improvement, or PMO support. • Proficient in Power BI, SharePoint Lists, expert-level Microsoft Excel (pivot tables, advanced formulas, data modeling), Jira workflows and dashboards, and Confluence. • Exceptional written communication skills, with the ability to write clearly for executive, technical, and government stakeholder audiences. • Proven ability to collaborate across teams, build relationships with government customers, and facilitate productive working sessions. • Self-starter with a record of identifying opportunities and taking initiative without being directed. • Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance. • Must be a U.S. Citizen.

🏖️ Benefits

• Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.