NOC Analyst

🕒 September 11

🇺🇸 United States – Remote

💵 $73.5k - $91.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Proactively monitor core network systems, regional fiber optics, and active/passive hardware via centralized management tools for live alarms. • Identify and react to network alarms through monitoring tools/systems, customer ticket generation, and phone/email/text/direct message matters. • Create, update, and close tickets within ITSM platforms. • Execute triage procedures per SOP/MOP, following event severity, impact, and escalation requirements. • Act as the primary source of information and notification for outages/events, providing clear status updates to internal departments, customers/end users, partners, and vendors. • Track hardware replacements, fiber cuts/degradations, mobilized repair teams, and field operations. • Support continual service improvement and procedure improvements. • Generate necessary information, reports, and status updates for handover to incoming team members. • Provide 24x7 monitoring support for the city-wide optical network environment.

🎯 Requirements

• In depth or hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc). • Exceptional written and verbal communication skills • Attention to detail • Able to work with a multi-tasking aptitude under high-pressure scenarios while maintaining customer-facing professionalism • In-depth understanding of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP • Experience with network monitoring systems and ticketing/ITSM platforms • Ability to read and understand GIS Maps, engineering drawings and route schematics • Must be able to work rotating shifts, weekends, holidays, and overnight schedules • Must have prior experience in a 24 x 7 operations/engineering environment • Citizenship Status Required: No Restrictions • Preferred: Cisco, Nokia, Ciena, or other primary fiber optic/network equipment manufacturer certification(s) • Preferred: Familiarity with BICSI Standards • Preferred: Experience in a government support role • Preferred: ITIL v4/v5 certification • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information; US citizenship may be required for some positions.

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life insurance • Disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings • Remote work arrangement