NOC Analyst

🔥 47 minutes ago

🏛️ District of Columbia, Maryland, +1 more states – Remote

🏛️ District of Columbia – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

Technology • SaaS • Enterprise

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Effectively monitor all devices, platforms, and services within a network environment • Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively • Provide direction, training, and leadership to NOC staff • Assist with managing NOC standard process and procedure documentation • Ensure efficient resolution of service requests and incidents • Provide timely, accurate, and effective communication on service-impacting incidents • Assist with any service-related projects • Analyze client LANs/WANs, isolating the source of problems • Modify command language programs and network start-up files • Participate in load-balancing efforts throughout the network • Troubleshoot network/user problems

🎯 Requirements

• Associate's Degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or two (2) years of college or university study in Computer Science, Information Systems, Engineering or a related field • Certified as a network administrator for a specific network operating system • Two (2) additional years of specialized experience may be substituted for the required education • At least two (2) years of experience in a computer-related field • Advanced knowledge of network operating systems • At least one (1) year of experience in data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management • Experience with SNMP and RMON based software products • Knowledge of Ethernet, FDDI and high-speed WANs and routers

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings