Application Analyst, Epic Willow

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $32 - $51 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤝 B2B

🏪 Marketplace

👥 B2C

B2B • Marketplace • B2C

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support • Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution • Gathers, validates, and translates technological requirements into design and development specification while providing product management • Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.) • Documents and recommends workflow changes and technical/functional designs needed to support the business requirements • Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting • Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards • Serve as PM and complete PM functions for small to mid-size projects with multiple teams • Collaboratively works with peers, internal and external stakeholders, and vendors • Follows documentation and change management standards • Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members • Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications • Develop and understands business reporting needs for end users • Participates in on-call and command center responsibilities, if applicable • Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity • Attends and participates in team, project and department meetings to increase awareness and information flow • Work with project requestor to complete the minimum viable product of a demand in ServiceHub • Request resources for projects and enhancement work using ServiceHub Resource Plan process

🎯 Requirements

• Bachelor's degree is preferred in information technology, healthcare, business, or related field • Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area • Will be required to certify on one or more Epic applications and maintain certification • Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word • Possesses in-depth business and application knowledge and experience • Knowledge of system analysis and operating systems • Skilled in assessing needs and determining through documentation what the best approach might be • Skilled at problem definition and data collection by establishing facts, drawing valid conclusions • Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations • Ability to write correspondence, and process documents.

🏖️ Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.