Senior Technical Account Manager

🕒 August 31

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 CA$201.6k - CA$288k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

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Docker, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

💰 $105M Series C on 2022-03

Consulting • SaaS

Docker, Inc is a company that simplifies the lives of developers by tackling the complexity of app development. They offer tools that allow developers to bring their ideas to life through containerization and orchestration, making the development process easier and more efficient. Docker's products, including Docker Desktop and Docker Hub, are widely adopted by millions of developers worldwide, enhancing workflows and providing an integrated development pipeline.

📋 Description

• Build relationships with assigned enterprise customers and understand their technical landscape, priorities, and success criteria • Drive product adoption and operational maturity aligned with customer objectives • Conduct technical and business reviews to demonstrate value and identify growth opportunities • Anticipate risks and blockers and develop mitigation plans • Serve as the primary post-sales technical contact and customer advocate • Connect customer feedback to Product, Engineering, and Support • Partner with Solutions Engineers on pre-sales handoff, onboarding, and sustained success • Create reusable best practices, reference architectures, and technical playbooks • Provide guidance on containerization, CI/CD, infrastructure-as-code, and developer productivity trends • Maintain documentation of customer engagements, health status, and success metrics • Contribute to standardized TAM engagement processes for onboarding, health reviews, and renewals • Support scalable initiatives such as 1:many workshops and digital enablement programs • Own the full lifecycle for a portfolio of strategic or enterprise customers • Build executive relationships and represent the customer within Docker • Mentor new TAMs and develop scalable onboarding and engagement frameworks

🎯 Requirements

• 4+ years in a customer-facing technical role (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer) • Strong understanding of Docker, Kubernetes, CI/CD, IaC, and cloud-native development practices • Ability to translate technical capabilities into business outcomes and drive measurable customer value • Excellent communication skills across technical and executive audiences • Skilled at identifying patterns and building long-term strategies beyond point solutions • Comfortable working cross-functionally in a global, distributed organization • Experience with developer-first platforms or PLG models (bonus) • Familiarity with AI/ML infrastructure or agent-based development platforms (bonus) • Prior experience in post-sales or lifecycle management at an infrastructure or SaaS company (bonus) • Must be legally authorized to work in the country where applying • Docker does not offer visa sponsorship for this role

🏖️ Benefits

• Remote-first by design • Flexible schedule • Generous PTO • Designated quarterly Whaleness Days • Designated end-of-year Whaleness break • Home office support • Technology stipend equivalent to US$100 net per month • Annual learning and development stipend for conferences, courses, certifications, and continued learning • 16 weeks of paid parental leave after six months of employment • Equity for all full-time employees • Medical benefits • Retirement benefits • Paid holidays • Docker swag