BASE Foundation
11 - 50 employees
Founded 2001
🏢 Enterprise
☁️ SaaS
🌐 Web 3
Enterprise • SaaS • Web 3
BASE Foundation is a platform designed to support developers in building onchain applications. It provides resources such as tutorials, development tools, and a comprehensive curriculum on smart contract development. BASE also offers grants to support innovative and impactful onchain projects. The foundation emphasizes accessibility with features like network information, node setup tutorials, and guidance on deploying smart contracts and using oracles.
Builder Operations Associate
Job not on LinkedIn
🕒 September 9, 2025
🇺🇸 United States – Remote
💵 $54 - $64 / hour
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
⚙️ Operations
🚫👨🎓 No degree required
👻 Ghost score 46%
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BASE Foundation
11 - 50 employees
Founded 2001
🏢 Enterprise
☁️ SaaS
🌐 Web 3
Enterprise • SaaS • Web 3
BASE Foundation is a platform designed to support developers in building onchain applications. It provides resources such as tutorials, development tools, and a comprehensive curriculum on smart contract development. BASE also offers grants to support innovative and impactful onchain projects. The foundation emphasizes accessibility with features like network information, node setup tutorials, and guidance on deploying smart contracts and using oracles.
📋 Description
• Own day-to-day technical community operations across Base Discord and Reddit, ensuring builder questions are acknowledged, triaged, and resolved consistently • Design and implement structured ticketing and escalation systems for technical support requests, including issue categorization, severity levels, SLAs, ownership, and closure criteria • Build and maintain Discord and Reddit infrastructure, including channels, roles, permissions, bots, AutoModerator rules, moderation tooling, and workflow automations • Develop reusable responses, troubleshooting guides, FAQs, and internal playbooks to improve answer quality and reduce repeated manual work • Create operational dashboards tracking response time, resolution time, ticket volume, escalation rate, recurring issue categories, and builder satisfaction • Identify opportunities to use Discord and Reddit for peer-support systems, product feedback loops, and builder recognition • Work directly with the Coinbase Base team while formal employment is managed by Magnit or Deel
🎯 Requirements
• 3+ years in technical community operations, developer support, DevRel operations, or a related role, ideally within crypto, open-source software, or developer platforms • Hands-on experience administering large Discord communities, including bots, roles, permissions, channel architecture, integrations, and workflow automation • Experience operating technical communities on Reddit, including AutoModerator, moderation queues, post flair, wiki tools, and subreddit governance • Working knowledge of onchain development concepts, including wallets, transactions, smart contracts, RPC infrastructure, bridges, and common developer tooling • Ability to understand technical developer questions, troubleshoot effectively, and communicate solutions clearly to audiences with different levels of expertise • Responsible use of generative AI with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality
🏖️ Benefits
• Formal employment benefits and pay managed by Magnit or Deel, a global EOR or AOR partner • Contractor engagement via Magnit or Deel
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