Senior Technical Program Manager

🔥 13 minutes ago

🏄 California, Colorado, +7 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $146.4k - $235.4k / year

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Manage end-to-end delivery of SRE programs, including incident management, release management, observability, automation, and capacity planning, to support system reliability and performance • Coordinate work across teams of software engineers, SREs, DevOps teams, and stakeholders to align on priorities, resolve blockers, and track technical deliverables, timelines, and dependencies • Prepare status updates, dashboards, and reports that highlight program status, milestones, challenges, and outcomes for stakeholders and leadership • Partner with Incident Commanders to support post-incident reviews, help drive root cause analysis, and track preventive measures to minimize downtime and improve system resilience • Communicate program status, risks, and outcomes to stakeholders, translating technical details into business impact

🎯 Requirements

• 8+ years of professional experience in the High-Tech Industry, including 5+ years of experience in technical program management or site reliability engineering (SRE) supporting SRE platform and infrastructure for SaaS products and services • Experience managing technically complex programs involving 25+ team members, with a demonstrated ability to deliver under deadlines • Experience presenting program plans and updates to leadership and stakeholders • Experience with SRE principles, including observability, incident response, and infrastructure automation • Experience with distributed systems, cloud platforms (e.g., AWS, Azure, GCP), and container orchestration (e.g., Kubernetes) • Experience with CI/CD pipelines, infrastructure as code (e.g., Terraform, Ansible), and monitoring tools (e.g., Prometheus, Grafana) • Experience building dashboards and taking a data-driven approach to projects • Experience with project management tools (e.g., Jira, Asana, Microsoft Project) and agile/scrum frameworks • Experience managing competing priorities • Bachelor's degree in Computer Science, Engineering, or a related technical field; or equivalent experience

🏖️ Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: options for coaching, online courses and education reimbursements • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events