Senior Technical Account Manager

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Dome Group

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11 - 50 employees

DOME Group is an independent merchant bank with offices in London and Istanbul, serving as a financial nexus between regions.DOME Group is led by a team of partners with unparalleled experience and expertise gained through successful careers in leading banks internationally. The partners have long-standing relationships with key corporates, family offices and private equity companies as well as unique access to key decision-makers.DOME’s anchor investors, Dogus Group and FIBA Group, are two of the most experienced investors in the financial services industry in Turkey and Europe. Each anchor investor brings a unique value proposition to DOME’s strategic positioning between regions.Through its expertise and network of relationships, DOME seeks to be the partner of choice of companies and investors by offering services across two main verticals; Strategic Advisory and Asset Management.

📋 Description

• Helping customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. • Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution. • Managing customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives. • Leading regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders. • Responding to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes. • Prioritizing, structuring, and communicating effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction. • Proactively monitoring customer health from a technical perspective • Participating in a scheduled on-call rotation on occasional weekends to support customer escalations, critical incidents, and business continuity needs.

🎯 Requirements

• At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products • You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction • You have proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly) lambda@edge, Nginx and WAFs • HTTP protocol is no mystery to you • Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch • In-depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers) • You are a fast learner, curious, and autonomous • You are a team player and like to interact with other teams in the company • You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment • Familiarity with agentic or AI-assisted configuration tools and workflows

🏖️ Benefits

• Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace. • Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best. • A $100 annual allowance is provided for a leisure activity of your choice in Sports. • Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager. • Events & Team building: #We care and we have fun! We organize ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture • Parent Care: Gifts & care packages to celebrate growing families. • PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays. • 401 K eligibility + matching.