Strategic Technical Account Manager

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🕒 May 28

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MasterControl Japan

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💊 Pharmaceuticals

🧬 Biotechnology

SaaS • Pharmaceuticals • Biotechnology

MasterControl Japan is a local branch of MasterControl that provides cloud-based quality management (QMS), manufacturing execution (MES), and AI-enabled platform solutions for regulated industries. It helps pharmaceutical, biotechnology, medical device, food and government life-science organizations automate document control, audit and training management, CAPA, electronic batch records (EBR/eDHR), validation, supplier and post-market management, and data analytics to ensure compliance, improve product quality, and accelerate time-to-market. The company also offers the ADAPT AI platform, MasterControl Insights analytics, industry-specific implementations, seminars and resources in Japan.

📋 Description

• Build and maintain consultative relationships with assigned Success Premium customers. • Develop deep understanding of customer environments, including architecture, workflows, stakeholders, and risks. • Translate customer context into tailored technical guidance that drives adoption and value. • Proactively recommend features, configurations, and best practices aligned to customer goals. • Identify and mitigate risks before they impact operations. • Guide adoption of new capabilities that deliver measurable business outcomes. • Orchestrate internal resources across Support, Engineering, Services, and Sales Operations. • Partner with Operational TAMs to ensure continuity across proactive and reactive engagements. • Demonstrate value and reduce risk to positively influence retention and renewal outcomes.

🎯 Requirements

• 7+ years in technical account management or similar enterprise SaaS roles. • Experience supporting strategic or premium enterprise customers. • Cross-functional collaboration influencing adoption and retention outcomes.

🏖️ Benefits

• Competitive compensation • 100% medical premium coverage (yes, you read that right!) • 401(k) plan with company match • Generous PTO packages that increase with tenure • Schedule flexibility • Fitness clubs (you get paid to have fun and be active!) • Company parties and employee recognition programs • Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.) • Dental/vision plans • Employer paid life insurance policy • Much, much more!