Customer Resolutions Agent

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Domestic & General

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2019-07

Logistics • Consulting • Manufacturing

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

📋 Description

• Provide customer resolutions including case management, complaints, service repairs and claims, accidental damage/accessories, and product replacements • Ensure positive customer outcomes for escalations, complaints, service requests, and product replacements • Listen with empathy, acknowledge customer concerns, and represent the customer voice • Adhere to KPIs defined by the leadership team to meet departmental expectations and customer outcomes • Support customer retention by providing high-quality service when repair journeys fall short of standards • Maintain and exceed established service SLAs for warranty support • Ensure customer satisfaction while adhering to the financial responsibilities of plan terms and conditions

🎯 Requirements

• Prior experience in a customer resolutions or complaints handling role, with strong proven complaints handling experience • Confidence in decision-making under pressure • Ability to work autonomously • High attention to detail and accuracy • Passion for delivering first-class customer service • Enthusiasm for working in a fast-paced environment • Excellent communication skills • Strong Microsoft Office experience with Word, Excel and PowerPoint